FAQs

What are your training options?

Online Project Jumpstart - private class for up to 10 of your employees.
Open Training - open class hosted by Blue Sky. Use training credits or pay per day.
Certification - advanced training for power users
Deployment - the highest level training for power users

Do your programs work with Oracle?

Our programs on the ArcMap and ArcPro platforms can read Oracle data through those platforms. Otherwise, you will be reading and writing from an Access or SQL Server database.

I hear about people building queries in the database and designing custom workflows. How do I learn to do that?

Talk to your account rep to receive an invitation to our Deployment or Certified Implementers Program. Only qualified individuals are admitted into the program. Ask your client development specialists for details.

How long does it take to install a license?

For perpetual licenses (licenses that you are hosting on your own server), once you provide us the necessary computer or server host id information, we can generate the license file the same day.

For cloud-based licenses, you will have access a few minutes after your payment is received.

What is the best route to go for transferring a license to a new server?

We have two options for you!
1. (Permanent) Sign a “License Transfer Agreement”: Contact your account manager to request a “License transfer agreement”.
2. (Temporary) Use the License Borrowing Tool: Useful during quarantine times, contact the Blue Sky Evolution Customer Success Team at https://helpdesk.blueskyevo.com/knowledge/kb-tickets/new to request access.

The application I am using does not have a feature that I am looking for, what do I do?

We love customer feedback, it’s the soul of all of our apps! Simply head over to https://helpdesk.blueskyevo.com/knowledge/kb-tickets/new and send us a ticket for a “Feature Request”. We will always do our best to develop a solution or a viable workaround for you.

Is maintenance included with the purchase? 

For subscriptions, maintenance is always included.

For perpetual licenses, the first year of maintenance is included with your software purchase. After that, you can choose to continue maintenance if you like.

Can I open multiple instances of your software?

As long as you have available licenses, you can open multiple instances of the software.

What are the prerequisite requirements for installing an application?

See our compatibility matrix

Don’t see your question here? Let us know what’s on your mind.